Taxes have not been filed post 23

Today is 8/13/25 and the people did my taxes have not filed them. I know that my state taxes have not been filed, but I am uncertain about the federal return.

On 3/3/25, I thought all was fine. The forms were filled out. The man said I don’t have to pay because the refund from the state will pay the fees.

It was on 7/28/25 that I became concerned when I got a bill for the fees. I called and they hung up on me. On 7/29/25 I called to let them know that the state taxes had not been filed. I called the state tax board because I wanted to know what happened to my refund.

The district office who sent the bill refuses to talk to me. My only connection is one of the Vice Presidents I found on LinkedIn.

This is so ridiculous. They should have this taken care of by now. The people in this district who are working on it have questions. What questions? Everything was fine on 3/3/25. If they have questions, they should ask ME.

Last thought is Jackson Hewitt sucks.